The requirement for continuing improvement into the expertise of pupils and staff in higher education associations (HEis) is presently a frequent clarion call. {{One|1} way to respond to this powerful request for something to happen|occur is for HEis to use total {quality|excellent} management (TQM) as a Corporate Plan.TQMAn essential part of this TQM is its focus on enhancing the clients' (pupils ) expertise and ensuring that workers (employees ) are up to speed with their professional developm...